Privacy Policy

To avail of certain Services on Our Website and mobile application, users may be required to provide certain information namely:

• Your mobile number
• Your name
• Your email address
• Your date of birth
• Your gender

Our Services require access to your device's location to function properly. We collect the following location information:

• Precise Location (GPS): We collect your precise geographic location when you use the app to determine your pickup point, provide accurate fare estimates, and match you with nearby drivers.
• Saved Addresses: Your saved pickup and drop-off locations (such as Home and Work) are stored to provide convenient booking options.
• Charging Station Location: Your location may be used to show nearby Hound Charge charging stations.

Location data is collected only while you are actively using the app. We do not collect location data in the background when the app is closed. Your pickup and drop-off locations are shared with your assigned driver to facilitate ride completion.

To process payments for rides, we collect and process the following financial information:

• Payment Method Details: Credit card, debit card, UPI, or other payment instrument information required to process ride payments.
• Transaction History: Records of payments made for rides, including amounts, dates, and payment methods used.
• Charging Session Records: Records of Charging Sessions including energy consumed (kWh), session duration, and amounts charged.

Payment processing is handled by secure third-party payment gateways (such as Razorpay). We do not store your complete credit/debit card numbers on our servers. All payment data is encrypted during transmission using industry-standard SSL/TLS protocols.

We automatically collect certain information about your device when you use our Services:

• Device model and operating system version
• App version and crash diagnostics
• Push notification tokens for sending ride updates and booking confirmations

When using Hound Charge, we may collect the following vehicle-related information:

• Vehicle make, model, and year
• Battery level and state of charge
• Connector type used
• Charging session duration and energy consumed (kWh)

This data is used to optimize charging, provide accurate billing, and improve service quality.

The Information supplied by the users enables Us to improve Our Services and provide You with the most user-friendly experience.

Any information will not be considered sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, or any other law for the time being in force.

In addition to any Personal Information or other information that You choose to submit to Us, we and Our third-party service provider may use a variety of technologies that automatically (or passively) collect certain information whenever You visit or interact with the Services ("Usage Information"). This Usage Information may include the browser that You are Using, the URL that referred You to Our Services, and all of the areas within Our Services that You visit and interact with, among other information.

All required information is service dependent and we may use the above-said User information to maintain, protect, and improve Our Services and for developing new services. We will use the Personal Information You have chosen to provide Us for the purpose for which You provided it. We will not use it for any other purpose without Your consent. We might, on occasion, use this information to notify You of any important changes or any special promotions that may be of interest to You. You can opt out of receiving such material at any time by emailing Us and asking to be removed from the notification or mailing list.

There will be occasions when it will be necessary for Us to disclose Your Personal Information to third parties. We may be required to disclose Your Personal Information to third parties to provide the Services You have requested. However, the disclosure will only be made where it is necessary to fulfil the purpose for which You disclose Your Personal Information. Otherwise than stated above, we do not disclose Personal Information that You may give Us to any organisation or person outside Our Company unless You have authorized Us to do so.

We will share the sensitive Personal Information to any third party without obtaining the prior consent of the User in the following limited circumstances:

• When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and the belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
• We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing Personal Information on its behalf. We also ensure that these recipients of such information agree to process such information based on Our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of Our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on Our Website is securely stored within Our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and strictly limited. However, as effective as Our security measures are, no security system is impenetrable.

We cannot guarantee the security of Our database, nor can we guarantee that the information You supply will not be intercepted while being transmitted to Us over the Internet.

We retain Your Personal Information for as long as necessary to provide Our Services and fulfill the purposes described in this Privacy Policy. Specifically:

• Account Information: Retained while Your account is active and for a reasonable period thereafter for legal and business purposes.
• Ride History: Retained for tax, legal compliance, and dispute resolution purposes as required by applicable laws.
• Payment Records: Retained as required by financial regulations and tax laws.
• Charging Session History: Retained for billing accuracy, dispute resolution, and legal compliance.

You have the following rights regarding Your Personal Information:

• Access: You may request access to the Personal Information we hold about You.
• Correction: You may request correction of inaccurate or incomplete Personal Information.
• Deletion: You may request deletion of Your account and associated Personal Information.

To request deletion of Your account and Personal Information, please contact Us at developer@houndmobility.in. We will process Your request within 30 days, subject to any legal obligations requiring Us to retain certain information.

Our Services may use third-party services that collect information. These include:

• Google Maps: For location services and mapping functionality.
• Firebase: For push notifications and app analytics.
• Razorpay: For secure payment processing.

These third-party services have their own privacy policies governing the use of Your information.

If You have any questions about this Privacy Policy or Our data practices, please contact Us at:

• Email: developer@houndmobility.in
• Address: Elitemiles Pvt Ltd, Kochi, Kerala, India

From time to time we may amend or update this Privacy Policy. When this occurs, we will post the new version of the Privacy Policy on Our Website. You can periodically review this Privacy Policy so that You remain informed as to how we are protecting Your Personal Information.